Privacy Policy

01Information we collect

• ·Account details: your name, email address, phone number, date of birth, postal code (optional), preferred language and email preferences.
• ·Liability waiver: your emergency contact's name and phone number, your signature, the signed waiver document and the IP address used when signing.
• ·Bookings and membership: classes you book, cancel or join a waitlist for, attendance, ticket and session balances, your plan, corporate membership codes, and any answers you give in our cancellation survey.
• ·Payments: payments are processed by Stripe. We never see or store your full card number; we keep Stripe customer and subscription references and your payment history.
• ·App features: a push-notification token for your device, HYROX times and races you choose to log, and — only if you opt in — your leaderboard display name and division. Classes you save as "regulars" stay on your device.
• ·Apple Health: if you turn it on, the app saves your finished classes to Apple Health as workouts on your device. The app does not read your Health data, and Health data is never sent to us.
• ·Messages you send us through the contact form.

02How we use it

• ·To run your account, bookings, waitlists and membership, and to take payments.
• ·For your safety: to keep a signed waiver and reach your emergency contact if needed.
• ·To contact you about your bookings and account (emails and, if you allow them, app notifications), and to send news and offers only if you opted in.
• ·To show opt-in leaderboards and your own progress.
• ·To run, secure and improve our services, and to meet legal and accounting obligations.

03Who we share it with

We don't sell your personal information or use advertising trackers. We share it only with service providers who help us run VAMOS, under contracts that protect it: Supabase (database and accounts), Vercel (website hosting), Stripe (payments), Resend (email delivery) and Apple (app notifications). Other members only see your chosen leaderboard name and best times if you join the leaderboards, and your name if you book a duo or group class with them. We may also disclose information where the law requires it.

04Storage outside Japan

Some of our providers store or process data outside Japan, including in the United States. We choose providers with appropriate security and data-protection measures, as required under the APPI.

05How long we keep it

We keep your information while your account is open. When you delete your account, your profile, bookings, results and leaderboard entry are deleted. Some records may be kept where the law requires it — for example payment and tax records.

06Your choices and rights

• ·See, correct or update your details in your account, or ask us for a copy of the personal information we hold about you.
• ·Delete your account at any time: in the app (Account → Delete account) or on the website dashboard.
• ·Ask us to stop marketing emails at any time through the contact page.
• ·Turn app notifications or Apple Health on or off at any time in iOS Settings or in the app, and leave the leaderboards whenever you like.

07Age

VAMOS memberships are for adults aged 18 and over. We don't knowingly collect information from children.

08Security

We use encryption in transit, access controls and reputable providers to protect your information. No system is perfectly secure, so please use a strong, unique password.

09Changes and contact

If we change this policy we'll update the date below and, for significant changes, let you know. For questions or requests about your personal information, contact us through the contact page on vamos-training.com.